Refund policy

Return & Refund Policy

Because many Basic Collection items are custom, personalized, or made to order, all custom and personalized sales are final once production has started.

Please review all names, wording, colors, sizes, and design details carefully before submitting your order. Basic Collection is not responsible for errors in information provided by the customer.

If your order arrives damaged, defective, or contains an error made by Basic Collection, please contact us within 3 days of receiving your order at basicxcollection21@gmail.com. Please include your order number and clear photos of the item so we can review the issue.

Approved issues caused by Basic Collection will be corrected, replaced, or refunded as appropriate.

Cancellations: Orders may only be cancelled before production has begun. Once customization or production has started, the order cannot be cancelled or refunded.

Non-custom items: If you eventually sell ready-made items that are eligible for returns, we can add a separate return window for those later.